Solusi:
Di dalam kelas tanya kapan murid bisa belajar lagi. Tanya tanggalnya, jamnya dan langsung kirim ke CS dan minta murid jawab pesan CS segera untuk konfirmasi. Contoh: Pak, to keep your learning schedule going and your learning progressing, I want to remind you to immediately schedule the next session. I will help you by forwarding the information to our Care Specialist, so please tell me what day and what time you will be able to learn for the next session.